Your Questions, Answered
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Àṣẹ Lux Charée is a luxury hair care and skincare brand focused on nourishing beauty rituals inspired by nature, wellness, and intentional self-care.
While we are currently offering our signature Batana Oil, we are actively developing additional hair care and skincare products in collaboration with a professional chemist to ensure every future product meets our quality and performance standards.
Our goal is to create a thoughtfully curated collection designed to support healthy hair, glowing skin, and elevated self-care experiences.
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Batana Oil is a rich, nourishing oil traditionally known for supporting the appearance of healthy hair and moisturized skin.
Àṣẹ Lux Charée offers 100% pure, raw, unrefined Batana Oil sourced directly from Honduras. Our Batana Oil is not diluted, processed, or mixed with additional ingredients. From production to packaging, the oil remains in its natural state to preserve its authenticity and traditional quality.
Because it is raw and unrefined, variations in texture, color, scent, and consistency are completely natural and may vary slightly from batch to batch.
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Our Batana Oil may be used on:
- Hair
- Scalp
- Edges
- Beards
- Dry skin areas
- Protective styles
Apply a small amount as needed and adjust based on your hair or skin type.
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Yes. Our Batana Oil is designed to be versatile and may be used on a variety of hair textures and curl patterns.
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A little goes a long way. Because Batana Oil is rich and concentrated, we recommend starting with a small amount and building as needed.
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Yes. We are currently developing additional products for both hair care and skincare. Future releases may include edge care, moisturizers, creams, oils, and other beauty essentials.
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Store in a cool, dry place away from direct heat and sunlight. Natural temperature changes may affect consistency due to the richness of the oil
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es, absolutely. Authentic Batana Oil naturally begins to melt at approximately 85°F. During warmer temperatures or transit, the oil may arrive in liquid form. This is completely normal and actually one of the signs of real, unaltered Batana Oil.
Because the melting point is around 85°F, the oil melts effortlessly when rubbed between your hands since normal body temperature is approximately 98.9°F. This allows for smooth and easy application without needing excessive heat.
If your Batana Oil arrives melted and you would prefer it in a solid state again, simply place the jar in a cool room or refrigerate it briefly until it solidifies.
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Due to the nature of personal care products, all sales are final. We do not offer refunds or exchanges unless an item arrives damaged, defective, or incorrect.
If there is an issue with your order, please contact us within 48 hours of confirmed delivery with your order number and clear photos of the item and packaging so we can review and assist you promptly.
Customer satisfaction is important to us, and we will do our best to resolve any verified order issues quickly.
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For customer service inquiries, order assistance, product questions, or collaborations, please contact us through our official website or by email at support@aseluxury.com.
We aim to provide a timely and thoughtful response to every inquiry
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Orders are typically processed within 2–5 business days, excluding weekends and holidays.
Once shipped, standard delivery within the United States generally takes approximately 3–7 business days depending on the destination and carrier delays.
Please note that processing times may increase during holidays, promotions, product launches, or high-volume periods.
Once your order has shipped, a tracking number will be sent to the email provided at checkout.
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Yes. We offer local pickup for customers who would prefer to avoid shipping fees.
Once your order is ready, you will receive an email with pickup instructions, location details, and available pickup times.
Please wait for confirmation before arriving for pickup, as orders must be prepared and processed in advance.
Accepted forms of payment for pickup orders may include online payment, cash, Cash App, Apple Pay, or other approved payment methods communicated at the time of purchase.
If paying with cash, customers must provide the exact amount, as we do not carry or provide change during pickups.
Please wait for confirmation before arriving for pickup, as orders must be prepared and processed in advance.
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Disclaimer: These statements have not been evaluated by the Food and Drug Administration (FDA). Àṣẹ Lux Charée products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary.